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RETURNS AND REFUNDS


A customer will only be eligible for a Return or Refund if Wine World is unable to fulfill the order or based on below scenarios;


Returns

Replacement may be possible if product is damaged upon receipt. In this unique situation, the damaged product will be replaced one for one with no additional charge as soon as possible.

To avoid such situations, we urge our customers to take inventory of every item at the point delivery. The delivery agent should be notified at the door, if any item is damaged and is in-consumable. No replacement will be made once the delivery advice is signed as “Items received in good order”.


Refunds/ Replacements For Missing Item(s)

At the point of delivery please ensure you check that the delivered items are in order in the presence of the delivery agent and raise it to them if there are any missing item(s).

If there are missing item(s) - Note down the number of bottles actually delivered on the invoice and get the delivery person to place a signature with the name and contact number confirming the quantity so that the Wine World team can further investigate. If this process is not followed, complaints of missing items via phone call/ email after the delivery agent has left the premises will be considered unviable.

If this process is followed and an image/scanned copy of the delivery agent signed document is emailed to wwinfo@wineworld.lk with a complaint, the missing item(s) will be replaced as soon as possible to the customer or a refund will be arranged - as per preference.