No returns or refunds. Replacement may be possible if product is damage upon receipt. In this unique situation, the damaged product will be replaced one for one with no additional charge as soon as possible. To avoid such situations, we urge our customers to take inventory of every item at the point delivery. Our customer service delivery person should be notified at the door, if any item is damaged and is in-consumable. No replacement will be made once the delivery advice is signed as “Items received in good order”